In SAP S/4HANA, what function is primarily used to manage customer orders?

The function used to manage customer orders in SAP S/4HANA is Sales Order Management. This module is specifically designed to handle the entire life cycle of sales orders, from creation through processing to fulfillment. It allows users to capture customer orders, check product availability, determine pricing, and manage delivery schedules, facilitating an efficient sales process.

Sales Order Management integrates with various other components of SAP, such as inventory and finance, ensuring that every aspect of the order is tracked and managed appropriately. This integration helps in providing real-time data on sales status and inventory levels, which is crucial for maintaining customer satisfaction and optimizing supply chain operations.

While other options mention functions that play a role in the overall management and delivery of products or services, they do not focus specifically on the order management aspect. Material Management deals with procurement and inventory, Customer Relationship Management emphasizes interactions and relationships with customers outside of order processing, and Inventory Management focuses on stock levels and organization. Therefore, for the specific task of managing customer orders, Sales Order Management is the correct function within SAP S/4HANA.