Which process is initiated when a customer order is received in SAP S/4HANA?

When a customer order is received in SAP S/4HANA, it initiates the order fulfillment process. This process encompasses all the activities involved in processing a customer order, from order entry and confirmation to picking, packing, shipping, and invoicing. The order fulfillment process is essential for ensuring that customer demands are met efficiently and effectively, ultimately leading to customer satisfaction and timely delivery of goods or services.

In SAP S/4HANA, once an order is received, it triggers various functions across different modules, including inventory management to check product availability, logistics to manage shipping, and finance to handle billing and invoicing. This integrated approach facilitates streamlined operations and helps coordinate various tasks to fulfill customer orders promptly.

While financial reconciliation, production planning, and product review processes are integral to business operations, they do not directly initiate with the receipt of a customer order. These processes may come into play subsequently based on the specifics of the order, inventory levels, or financial reporting needs, but the primary process directly initiated by receiving an order is that of order fulfillment.